Starrag05.04.20
For today’s manufacturers, spare parts availability is a key factor in the purchase decision of machine tools; particularly high end machine tools. Starrag believes its customers should confidently expect access to critical parts whenever the need arises.
As Starrag’s U.S. market has expanded to include more machines and systems, the decision was made in mid-2019 to move the parts warehouse from Dallas, Texas, to a site within ten miles from Starrag’s Hebron, Ky., headquarters, offering greater logistic control of their spare parts inventory.
Their new location, positioned fifteen minutes from Cincinnati/Northern Kentucky International Airport (CVG), also will help ensure prompt parts delivery to North American customers.
In addition, this relocation brings the Starrag parts warehouse closer to their special tooling and equipment warehouse, located at the Hebron headquarters. Many machine installations and repairs not only need parts but also require special tooling. Having these warehouses within close proximity allows all parts and necessary tooling to be combined into one shipment, giving customers in North America access to comprehensive solutions without delay.
Starrag also maintains central warehouses at its plants in Europe, as well as regional warehouses in Shanghai, China and Seoul, South Korea. Starrag U.S. has full access to all Starrag warehouses globally, ensuring customers year round access to parts, tools, and equipment.
Starrag implemented processes for warehouse ramp-up to be ready on time for new machine configurations sold in North America. A monitoring system is in place to visibly record each step of a part order, from the customer’s first request until delivery to the customer’s door. This data is analyzed quarterly and used for continuous improvement. This information helps accurately adjust stock levels to meet customer demand, especially in urgent cases where speed and availability to deliver spare parts quickly is critical
The new Starrag U.S. spare parts warehouse comprises 4.500 square feet, with room for expansion. The current parts inventory in the US includes an inventory of 950 various parts, valued at $2.5 million.
As Starrag’s U.S. market has expanded to include more machines and systems, the decision was made in mid-2019 to move the parts warehouse from Dallas, Texas, to a site within ten miles from Starrag’s Hebron, Ky., headquarters, offering greater logistic control of their spare parts inventory.
Their new location, positioned fifteen minutes from Cincinnati/Northern Kentucky International Airport (CVG), also will help ensure prompt parts delivery to North American customers.
In addition, this relocation brings the Starrag parts warehouse closer to their special tooling and equipment warehouse, located at the Hebron headquarters. Many machine installations and repairs not only need parts but also require special tooling. Having these warehouses within close proximity allows all parts and necessary tooling to be combined into one shipment, giving customers in North America access to comprehensive solutions without delay.
Starrag also maintains central warehouses at its plants in Europe, as well as regional warehouses in Shanghai, China and Seoul, South Korea. Starrag U.S. has full access to all Starrag warehouses globally, ensuring customers year round access to parts, tools, and equipment.
Starrag implemented processes for warehouse ramp-up to be ready on time for new machine configurations sold in North America. A monitoring system is in place to visibly record each step of a part order, from the customer’s first request until delivery to the customer’s door. This data is analyzed quarterly and used for continuous improvement. This information helps accurately adjust stock levels to meet customer demand, especially in urgent cases where speed and availability to deliver spare parts quickly is critical
The new Starrag U.S. spare parts warehouse comprises 4.500 square feet, with room for expansion. The current parts inventory in the US includes an inventory of 950 various parts, valued at $2.5 million.