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Lessons learned from the global coronavirus pandemic.
November 18, 2020
By: Michael Barbella
Managing Editor
It’s been quite a year. Truthfully, it’s been a defining year, though the delineation is rather subjective. For some folks, 2020 has been soul-crushing; for others, it’s been a non-stop frightfest. The journey has been frustrating, depressing, maddening, and confusing at times. But it’s also been a life-altering one. Certainly, 2020 has worn many labels (none of them good): the Lost Year, the Year Best Forgotten. The Terrible, Horrible, No Good, Very Bad Year. The Worst Year Ever. One adjective, however, remains missing from that list—Good. That word has (thus far) never been associated with 2020, and it probably never will, thanks to the deadly coronavirus. But rather than dwell on the pandemic and its pilfering of normalcy from daily life, perhaps society—led by the medtech industry—should learn from this health crisis and create solutions for the new normal ahead of us. Society should look forward, not back, as Medtronic’s new CEO Geoff S. Martha advises. “A lot of people keep talking about ‘hey, when are we going to be back to normal?’ I don’t want to go back to normal,” Martha told Boston Consulting Group’s Bob Lavoie during The Virtual Medtech Conference in October. “I’m an optimistic guy, [and] as painful as the pandemic and the social unrest has been—I wouldn’t wish this on anybody. But we’ve learned a lot and I’m convinced ultimately that society will be better for it as well as companies and especially medtech, being in the heart of this healthcare crisis. We should be part of the answer. So I don’t want to go back, I want to go forward. I think we should define a new normal in terms of how medtech corporations can contribute to some of society’s other issues. That new normal is exciting to me. As painful as it’s been over the last couple of months, the new normal is very exciting. I would urge everybody to not forget the lessons learned, reflect on the last couple of months, and look forward and push forward.” No matter what the future holds. Suspended Operations His chances were slim, at best, and dwindling by the day. Yet Roger Best remained hopeful, exuding an optimism beget more by self-preservation instincts than faith. Best’s sanguinity didn’t last very long, though. As the coronavirus overwhelmed U.S. hospitals in early spring, Best couldn’t help but wonder—and worry—about his upcoming surgery. However, it wasn’t the procedure itself that concerned him, but rather its potential postponement. The thought of a postponement made Best anxious, for a delay would only prolong his pain. And Best needed the pain to end. The pain did end, just not as quickly as Best hoped it would. The tech systems engineer was a week out from his hip replacement surgery in April when NYU Langone Orthopedic Hospital (Manhattan) cancelled it. “A week before the procedure, I was notified I had to reschedule,” the Brooklyn Heights resident recalled to The New York Post. “When they cancelled it, I said to myself, ‘Oh no.’” Oh, yes. Best was among the millions of patients forced to relinquish their hospital beds to critically ill COVID-19 patients during the pandemic’s initial assault. As the U.S. caseload skyrocketed in late March, states issued executive orders suspending “non-essential” elective surgeries like colonoscopies, endoscopies, non-critical angioplasties/transplants, and hip, knee, and spine procedures. Orthopedic surgeries were most impacted by the postponements, as such procedures are largely optional. Musculoskeletal repair, in fact, comprised more than one-quarter (26 percent) of the estimated 28.4 million elective procedures sacrificed this year (globally) to SARS-CoV-2. CovidSurge Collaborative data projects an 82 percent cancellation rate for orthopedic surgeries worldwide, with 6.29 million procedures lost to the pandemic. “The COVID-19 pandemic has had an unprecedented global impact on the way healthcare is delivered,” AAOS Second Vice President Felix H. “Buddy” Savoie III, M.D., FAAOS, told Orthopedic Design & Technology. “The decision to postpone elective surgeries in an effort to limit exposure to the virus, preserve PPE, and reduce the burden on healthcare facility resources and personnel created a radical shift in how orthopedic surgeons provided routine planned care. The halt on elective surgery was far-reaching, affecting physicians, hospitals, and orthopedic implant companies.” The latter group faced particularly dire consequences, with artificial joint manufacturers reporting massive Q2 earnings losses. Stryker Corporation’s hip and knee sales, for example, were down 37 percent and 45 percent respectively, while its spine revenue sank 39 percent. The damage was equally as staggering at rivals DePuy Synthes Inc., Globus Medical Inc., and Zimmer Biomet Holdings Inc. (De- Puy’s knee proceeds fell by more than half). The hemorrhaging subsided slightly in Q3 as waning virus caseloads and rescheduled elective procedures boosted demand for orthopedic products and services. Stryker’s knee sales climbed 2 percent, DePuy’s hip revenue rose 2.4 percent, and Globus Medical’s biologics proceeds rose 16 percent; Globus also reported double-digit gains in spine and trauma, and an October sales spike for its ExcelsiusGPS surgical robot. Globus executives attributed the firm’s stellar financial performance to a “bounce back” in elective procedure volumes as well as continued R&D investment, competitive recruiting/onboarding, and a focused ExcelsiusGPS sales approach. Management is hoping the strategy will return the company to profitability by year’s end. “I can tell you anecdotally, we’ve certainly got a bounce back,” President and CEO Dave Demski boasted to analysts during a Q3 earnings conference call. “We started seeing a real uptick in procedural volume [in] June, and then that continued through the entire third quarter, which is kind of unusual from a seasonality standpoint. So clearly, a lot of that activity was because of the bounce back from the second quarter.” That “bounce back” ricocheted through the industry once elective surgeries resumed in May, though the timing and ramp-up speed of those procedures varied by region, institution, and virus caseload. Many hospitals restored volume quickly; others proceeded cautiously, heedful of restart guidelines issued the previous month by numerous medical groups. Some navigated intermittent restarts, their plans sidetracked by COVID-19 resurgences (Alabama, Arizona, Florida, Nevada, South Carolina, and Texas), while a good number juggled elective procedures and spiraling coronavirus cases simultaneously. Further complicating elective surgery reboots and overall procedure volume was patients’ general trepidation toward entering the O.R. during a pandemic. Case in point: Only 12 percent of Belgians rescheduled their cancelled surgeries in the month after lockdown restrictions ended, an International Orthopaedics study concluded. The data also showed that most patients (90 percent) comprehended the postponement rationale, but 18 percent were nonetheless reluctant to undergo an elective procedure with the virus still a threat. That reluctance was rather ubiquitous as lockdowns ended in the spring. Less than 20 percent of patients surveyed by Vanderbilt University Medical Center, for example, were willing to undergo elective procedures immediately, with the majority (63-70 percent) planning to wait at least four weeks before scheduling a surgery. Nearly 10 percent of respondents intended to wait longer than six months to resume care for existing non-urgent conditions, the survey data concluded. “Medical centers have had to prioritize identifying and caring for patients with COVID-19-related illnesses,” an NEJM Catalyst Innovations in Care Delivery report stated. “Around the world, efforts such as social distancing and stay-at-home restrictions have been successful in flattening the COVID-19 curve and decreasing the rate of new cases. The risk of contracting COVID-19 will persist as we divert health care resources back to elective care and will cause fear and anxiety among patients…the survey responses demonstrate hesitancy about routine care and even more so for undergoing elective procedures and surgeries.” Such hesitancy is bound to exacerbate the backlog of elective procedures, which could last for years depending on capacity levels, care prioritization, coronavirus caseloads, and patient attitudes. Clearing the logjam could take anywhere from 30 weeks to 90 weeks based on British Journal of Surgery estimates of 10-30 percent increases in surgical volume. Similarly, a May study published in the Journal of Bone and Joint Surgery forecast a U.S. backlog of more than 1 million total joint and spine procedures by mid-2022, with work-through calculations ranging from seven months (50 percent volume growth) and 12 months (30 percent volume increase) to 16 months (20 percent volume hike). Those kinds of estimations practically guarantee long wait times for future surgeries. Thankfully, Best won’t be among those lost amid the backup. He had his hip replaced on June 16, barely a week after New York Gov. Andrew Cuomo lifted the state’s elective surgery ban. “I wanted to get it over as quickly as possible,” Best, 54, explained to the Post. “If a second wave of the coronavirus comes, then what happens? I’m glad I got it done now. You don’t know what the future holds.” Especially not with the virus permanently part of the future. Read more: bit.ly/38fBENF Unleashing the Genie Yet even as they walk through the valley of the shadow of death, chief executives and corporate strategists are beginning to look to the post-covid world to come. What they think they see, for good or ill, is an acceleration… — The Economist, April 11, 2020 The chatter was disappointing, to say the least. Earlier this year—ostensibly a lifetime ago now—Eric Jensen journeyed to the West Coast with high hopes for the telehealth industry. A promising but vastly underutilized resource, telehealth solutions have proven effective in combating the shortcomings of cost, quality, and access ingrained in American medicine. The technology’s use has largely been limited though, stifled by patient privacy concerns, strict regulations, financial roadblocks, and scant clinical evidence. Nevertheless, Jensen was optimistic as he headed West. He knew the sector had experienced exponential growth over the last 15 years, with virtual doctor visits increasing nearly 1,000-fold between 2005 and 2017, and hospital (telehealth) usage more than doubling from 2010 to 2019. He also was aware of the investment surge that funneled roughly $5.5 billion into telehealth services during the 2010s, a decade in which the global market swelled to $45 billion. Surely such growth should count for something, Jensen reckoned. It should at least help validate telehealth’s role in the total care continuum, and remove the barriers to its widespread adoption. Shouldn’t it? Perhaps, but telehealth’s skyrocketing growth did not have the impact Jensen was expecting. “…there was still more talk than action,” he wrote in a springtime guest post for healthcare technology news website HIT Consultant. In his post, Jensen described the undertone of uncertainty that shaped digital health discussions at the J.P. Morgan Healthcare Conference in San Francisco. Jensen attended the event in his role as chief product officer for digital health consultancy AVIA. “…in January 2020, digital [health] still inspired discussion and debate, not investment and action,” he wrote. “Leaders and boards of directors worriedly asked, ‘how might physicians respond to these changes?’ ‘How will digital solutions impact near-term revenue?’ ‘How will we fund these solutions?’ ‘How will these solutions integrate with our EMR?’ And they dithered.” Not for long, though. The dithering died within weeks of the J.P. Morgan conference as COVID-19 ran amok worldwide, turning telehealth into a societal darling practically overnight. There was no going back at that point. As Jensen noted in his post, “the genie [was] out of the bottle.” Released courtesy of Uncle Sam, of course: Federal agencies and public payers scrambled to expand access to telehealth during the pandemic’s initial U.S. assault, removing regulatory and administrative roadblocks, and distributing funding for health IT infrastructure development. In early March, for example, the Trump administration allowed Medicare to temporarily reimburse telehealth appointments in proportion to office visits, thereby expanding the number of reimbursable virtual care services (144 as of mid-October). Several weeks later, Congress passed a $2.2 billion stimulus bill that benchmarked $200 million for the development of a comprehensive telehealth infrastructure, IT networks, and hardware. Around the same time, the Centers for Medicare and Medicaid Services (CMS) boosted payments for audio-only telehealth visits and permitted licensed providers to treat patients in different states. In addition, the government relaxed its enforcement of HIPAA privacy and security rules, which had long been hampering telehealth’s widespread use. CMS also released a new toolkit during the spring to expedite the state adoption of virtual care coverage policies. The toolkit is intended to help states identify potential telehealth services and the regulatory restrictions preventing their quick deployment. So many changes. So short a time. Extremely short, actually. In a matter of weeks, the telehealth industry had gone main- stream, bolstered by expedited regulatory shifts and near-instant consumer adoption. “There are generations where nothing happens. There are decades where nothing happens. And there are weeks when decades happen,” Amwell CEO Roy Schoenberg told Healthcare Dive in July. “And that’s exactly what we’ve gone through.” In those decades-rich weeks, telehealth services skyrocketed: The proportion of virtual primary care visits among Medicare patients swelled from 0.1 percent in February to 43.5 percent in April, and more than 10.1 million beneficiaries accessed their care remotely between mid-March and early July, government data show. CMS records paint a similar picture—over 34.5 million Medicaid and CHIP (Children’s Health Insurance Policy) services delivered remotely between March and June, an increase of more than 2,600 percent compared with the same period in 2019. Adults aged 19-64 received the most virtual services, though substantial variations existed across age groups and states, the statistics indicate. Telehealth providers like Amwell, GlobalMed, Teladoc Health Inc., and Zipnosis nurtured the industry’s meteoric rise with their on-demand platforms and asynchronous offerings. Such innovations helped overwhelmed healthcare systems manage surging demand for virtual services in early spring, when the number of remote care visits grew proportionally to the rising U.S. caseload. MedStar Health’s volume, as an example, spiked from about two daily telehealth visits to 4,150 in two months, and its remote care case total surpassed 100,000 in just 48 days (March 13-May 1). Similarly, NYU Langone Health conducted 144,940 remote care visits with 115,789 patients in a six-week period (March 2-April 14), according to study data published in the Journal of the American Informatics Association. The numbers show virtual urgent care visits ballooned 683 percent over those six weeks, and non-urgent care appointments swelled an astounding 4,345 percent. “COVID-19 has fueled a rapid transformation, with telehealth and virtual care driving the new paradigm in care delivery,” American Telemedicine Association (ATA) President Joseph C. Kvedar, M.D., told a U.S. Senate committee on June 17. “This pandemic has forced America’s healthcare system into the 21st century. Telehealth has not been merely a novelty; telehealth has kept the entire healthcare system afloat and has enabled patients to continue to receive care. As technology has advanced, so too has healthcare innovation, creating new and better ways to connect patients and providers, empower individuals to manage their health better, and create more efficient and effective care and improved clinical outcomes. Even just a few short months ago, we could not have anticipated a public health emergency of this magnitude, nor the role telehealth would play in helping to ‘flatten the curve’ while delivering care to millions of Americans.” In blindsiding the world, COVID-19 exposed some longstanding weaknesses in the U.S. healthcare system. Besides supply chain, testing, data sharing, and communication challenges, SARS-CoV-2 unmasked the financial, cultural, and physical barriers hampering widespread care access. Telehealth removed at least one major hurdle—namely, helping improve patients’ and doctors’ overall comfort level with virtual visits. A study published in September in Telemedicine and e-Health found that 70.3 percent of orthopedic surgeons were satisified using telemedicine; of the 268 survey respondents, 75 percent reported using the technology for new patients, 86.6 percent use it for routine follow-up patients, and 80.8 percent deploy it for postoperative patients. The data also showed surgeon satisfaction with building rapport and performing meaningful physical exams in established follow-up or postoperative patients. By mid-June, three-quarters of U.S. hospitals were using digital technology to communicate with patients by video, audio, chat, or email, and patients’ use of telehealth technologies had more than quadrupled, Kvedar’s Congressional testimony noted. Interest in telehealth services also spiked, with 76 percent of consumers expressing a future interest in remote care, the testimony read. “Patients have grown accustomed to the convenience, safety, and quality of remote visits. The overwhelming acceptance and implementation of telehealth during the pandemic—and the significant levels of patient and provider satisfaction—clearly speak to the value of these technologies,” Kvedar said. “Given the patient and provider satisfaction we have seen, I believe many, if not most, providers and patients will want to continue to use telehealth in some way indefinitely.” Such a future is untenable, however, without further policy changes to ensure permanent, easy access to virtual care. In his testimony, Kvedar outlined the necessary legislative/regulatory steps for making telehealth services permanent. They include:
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